With ever increasing demands on small and micro businesses on quality, price and service, the most effective way to enhance the confidence of customers is through a structured certified Quality Management System (QMS).
Even for a small business, this is not as daunting as it might appear, as it should always be based on how your business systems currently operate.
The International Quality Management Standard (ISO 9001:2015) is the foundation for:
- A real opportunity for increasing business, and thereby profitability, by being able to pursue contracts with those customers for whom certification is a contractual requirement. The possible increase in turnover compensates for any on-going cost of maintaining certification.
- Providing you with the opportunity to gain a clearer understanding of your business through the information and data that the system gives you.
- Understandably, you feel that you already intimately know your business, however, many businesses that have adopted the standard and used it as intended have benefitted as a result. The information provides the means for improving the business, customer focus, enhanced risk management, increasing efficiency, productivity, cost savings, and reducing and overcoming product or service problems.
- Developing a system which provides the building blocks a business, of any size needs to progress in that it enhances the recognition of your team members through involving them in considerations, development and implementation. This in turn significantly improves communication and understanding together with a faster response in resolving any issues that arise.
All of this is achieved through your confidence that the system provides reliable, recorded information and data to base potential improvements on. Although known as a Quality Management Standard, it is far better for you to see it as a business development or improvement opportunity